Refund and Returns Policy
Refund and Returns Policy for Tresmore
At Tresmore, we strive to provide the best quality products and customer service. If you are not fully satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.
1. General Policy
- We accept returns on all eligible items within 30 days of the original purchase date.
- To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Non-returnable Items
Certain items are non-returnable due to hygiene reasons or other restrictions. These items include, but are not limited to:
- Underwear and swimwear (if the hygienic seal is broken).
- Personalized or customized items.
- Gift cards.
- Sale items unless stated otherwise.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@desnudo-fashion.com to request a return authorization. Include your order number and the reason for the return.
- Receive Return Instructions: Our team will provide you with instructions on how to proceed with the return, including the return address and any necessary return authorization number.
- Pack the Item: Ensure that the item is securely packaged. Include all original tags, packaging, and any accessories that were included with the original purchase. A return authorization number (if provided) should also be included in the package.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refunds
- After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days. Please allow some time for your bank or credit card company to process and post the refund.
- Original shipping costs are non-refundable unless the return is due to a defective or incorrect item received.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process above, and then place a new order for the desired item. Exchanges can be processed once we receive the returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@desnudo-fashion.com within 7 days of receiving the item. We will provide a solution, which may include a refund or a replacement item.
7. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
8. Shipping Costs for Returns
Customers are responsible for paying the return shipping costs unless the item is defective, damaged, or the wrong item was sent. In such cases, we will cover the return shipping costs.
9. Contact Us
If you have any questions about our Refund and Returns Policy or if you need assistance with your return, please contact our customer service team:
- Email: info@desnudo-fashion.com
- Phone: +31 627291046
We appreciate your business and are committed to ensuring your satisfaction. Thank you for choosing Tresmore!